ASSIST DIGITAL MOVES TO PARIS REGION FOR THE EXCELLENCE OF ITS INNOVATION ECOSYSTEM
Today, smartphones, social networks, e-commerce... punctuate everyone’s everyday life. "It is no longer possible to offer a differentiating customer experience and quality without the perfect mastery of the entire value chain: design, technical development and management of CRM services," said Nicolas Tisserand, Country Manager at Assist Digital, Italian specialist in digital solutions and CRM for large international corporate groups.
In September 2017, Assist Digital opened offices in Paris Region with the aim of accelerating its growth, already above 30% per year. “ Paris Region emerged as the go-to destination. Not only because we already had significant partners and clients on site, but above all because the UX and AI market in Paris is currently booming and recognized worldwide as being at the forefront of innovation. The excellence of its researchers, the quality of its engineers and the dynamism of innovative companies make Paris Region a strategic ecosystem to which Assist Digital wishes to belong in order to anticipate, with Artificial Intelligence, the technological breakthroughs of tomorrow, “ emphasized Nicolas Tisserand.
ASSIST DIGITAL: A CREATOR OF DIGITAL & CRM SOLUTIONS TO OPTIMIZE CUSTOMER EXPERIENCE AND ECONOMIC PERFORMANCE
Assist Digital, an Italian company created in 2003, designs digital CRM solutions that combine human interaction and Artificial Intelligence in order to support its customers, mainly composed of large international groups, in their digital transformation. "We design and develop solutions to transform traditional customer services into a multi-channel device that increases customer satisfaction while optimizing performance and margins," explained Nicolas Tisserand. And he continued, “For 15 years, we have been working on all the processes that impact the Customer Experience, to transform each contact into a sales opportunity and improve customer satisfaction. In 2016, we processed more than 65 million contacts via digital channels”.
KNOW-HOW AT THE HEART OF DIGITAL INNOVATION
Today, Assist Digital is at the forefront of digital innovation and offers scalable, multi-channel and conversational solutions that draw on the following areas of expertise:
- UX Research/UX Design: designing solutions that meet customer objectives;
- Technical development of digital solutions: app, website and intranet;
- Artificial Intelligence with a proprietary NLU (Natural Language Understanding) engine and linguists capable of driving the engine to the expressed needs;
- Multichannel Operations: contact centers dealing with voice, chat, social networks channels, etc.;
- CRM Consulting & Marketing Automation to manage the different channels used.
A SERVICE OFFER AT THE HEIGHT OF PERFORMANCE AND PROFITABILITY TARGETS
The plurality and quality of Assist Digital's expertise allow it today to meet all the objectives of performance and profitability of its customers, specifically in terms of:
- Cost reductions: “A BOT on the SMS channel, for example, reduces the cost of a contact by 70%“;
- Development of better quality services: “Our solutions offer a wider time range and smoother load peaks”;
- Optimization of the Customer Experience “Our solutions are designed to put users at the heart of thinking and with API integrations that enable us to provide customized responses for customers. We were able to observe a gain of 12 NPS points for one of our clients in 5 countries.“
- Strengthening corporate culture: “The user can also be internal to the company and our intranet or ‘home’ BOT solutions offer a range of services that enhance the sense of belonging, including by increasing the distribution and sharing of content.”
Adress in Paris Region: 17-21 Rue Saint Fiacre, 75002 Paris - France
Site Internet : http://www.assistdigital.com/